1. Before payment
The school should review the selected plan, billing period, included services and implementation requirements before making payment. Pilot or complimentary access does not create a cash refund entitlement.
2. Cancellation
A school may request cancellation by emailing info@nettiqa.com from an authorized school contact. Cancellation stops future renewal after verification but does not automatically reverse charges already used to deliver the current service period.
3. Refund requests
A refund may be considered where a duplicate payment occurred, an incorrect amount was charged by Nettiqa, or a paid service could not be provisioned because of a verified Nettiqa error. Requests should be made within 14 days of the relevant payment and include the school name, payment reference, date and reason.
4. Non-refundable items
Completed onboarding, customization, training, third-party charges, domain costs, consumed service periods and work already delivered are normally non-refundable unless applicable law or a written agreement requires otherwise.
5. Account data after cancellation
Before cancellation takes effect, the school should request or create any available exports it needs. Data may be retained temporarily for recovery, security, legal or backup purposes and then removed according to Nettiqa’s retention process.
6. Processing approved refunds
Approved refunds are normally returned through the original or another verified payment channel. Bank, card or mobile-money processing times are controlled by the relevant provider.
7. Contact
Send requests to info@nettiqa.com. Never include an account password.